Effective Date: 24 APRIL 2016
Thank you for purchasing and using our services. If you are not satisfied with the product or service provided, we are committed to doing our best to resolve the issue.
By making a purchase on this website, you agree to all the Terms and Conditions listed below.
1. Types of Products and Services
Most of the offerings on our website are digital products, professional services, or technical expertise, including but not limited to:
- Google Ads Account Management
- YouTube Video Advertising
- Search Engine Optimization (SEO)
- Banner Ads on Media & News Portals
- E-commerce Website Development
- Digital Marketing Training
2. Cancellation and Refund Policy
2.1 Cancellation Period
You may request a full refund within 7 CALENDAR DAYS from the date of payment, provided that the service is still in progress and not yet completed.
2.2 Non-Refundable Costs
We reserve the right to deduct any non-recoverable costs that have already been spent during the service process. These may include (but are not limited to):
- Domain name purchases
- Web hosting account purchases
- Keyword research tools
- Creative materials (images/videos) purchased from third-party providers
- Venue rental for training sessions
2.3 Services Without External Costs
If the service does not involve any additional third-party costs (e.g., Google Ads management without extra tools or purchases), a full refund will be given if cancelled within the allowed period.
3. Refund Process
To process your refund, we require complete and accurate personal information, including:
- Full name
- Identification number (for Malaysian customers)
- Bank account number (Malaysia only)
- Email address
Refunds will be processed within 7 to 14 WORKING DAYS after we receive your complete request.
4. Service or Product Exchanges
In addition to refunds, we also offer the option to exchange your service/product for another, under the same terms.
The new service/product must be of equal or lesser value. If the value is lower, no balance will be refunded. The value of the original purchase is based on the amount paid.
5. Our Rights
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately.
6. Limitation of Liability & Disclaimer of Warranties
6.1 Disclaimer of Warranties
We are committed to delivering high-quality services and will always do our best to meet your needs professionally.
However, you understand and agree that:
- The effectiveness of services such as digital ads, SEO, or website development depends on many factors beyond our control, including industry competition, algorithm changes by platforms, and market demand.
- We do not guarantee specific outcomes, such as number of clicks, sales, search rankings, or revenue increase.
- All services are provided “as is” and “as available.”
We will provide guidance and support throughout the process, but results may vary from one client to another.
6.2 Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential losses, including but not limited to:
- Loss of revenue or business opportunities
- Data loss
- Reputational damage
- Service interruptions
- Issues caused by third-party platforms or tools
Our maximum liability shall not exceed the total amount you paid for the related service or product.
6.3 Third-Party Services
If our service involves integration with third-party platforms (such as advertising platforms, hosting services, or analytics tools), you agree that we are not responsible for any issues or losses caused by those third-party providers.
7. Contact Us
If you have any questions about these terms or would like to request a refund, please contact us:
Advertix Mediaworks
📧 Email: hi@adx.my
📞 Phone: +60 19-525 6935